Support
ITRENEW offers full, comprehensive life-cycle management for your data center storage needs. Our services include assessments, planning, design, implementation, troubleshooting and support.
A key differentiator for ITRENEW is the technical support help desk service that we offer. ITRENEW guarantees maximum uptime with our second-to-none help desk/support services. Customer expectations are met and exceeded based on our ISO 9001:2008 and ISO 14001 standards compliance. Delivering superior service on a global scale around the clock is the support infrastructure we maintain and believe in.
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Features:
- 8:00 a.m. to 5:00 p.m. Mon-Friday help desk support
- 24x7x365 enhanced help desk support available
- Certified technicians
- Hardware and Software support
- Installation assistance
- Customer satisfaction surveys completed
- Call reports available
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Benefits:
- Domestic help desk with global support capabilities
- Platform independent
- Improve your customer service
- Reduce your technical support overhead cost
- Dedicated customer satisfaction team
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“Standard Warranty Program” (Included with purchase of HW) |
“Gold Warranty Upgrade Program” | “Platinum Warranty Upgrade Program” | |
| Coverage Period |
1 or 3 Years “Std warranty extensions” available to a total of 5 years |
1,2 3, 4 or 5 Years Gold warranty “upgrades” and or “extended upgrades” available for up to 5 years |
3, 4 or 5 Years Platinum warranty “upgrades” and or “extended upgrades” available for up to 5 years |
| Technical Support | M-F, 8:00AM-5:00PM local time Toll Free Telephone and email Support excludes holidays 24X7 Access to Support Web Site |
24x7x365 Toll Free Telephone Support, email Support & email Alert Monitoring 24X7 Access to Support Web Site |
24x7x365 Toll Free Telephone Support, email Support & email Alert Monitoring 24X7 Access to Support Web Site |
| Hardware Repair Support * |
“Next Business Day Response” (Advanced CRU Delivery or Onsite Repair Response) |
“Next Day Response” ++ (Advanced CRU Delivery or Onsite Repair Response) |
“Same Day 4-hour Response” (Advanced CRU Delivery or Onsite Repair Response) |
| Core Software Support ** |
Technical Support for Core Software Management & Recovery Software, Firmware & BIOS 90 Day defective media replacement |
Technical Support for Core Software Management & Recovery Software, Firmware & BIOS |
Technical Support for Core Software Management & Recovery Software, Firmware & BIOS |
Now that you have chosen ITRENEW solution, it’s time for the installation. ITRENEW offers installation, de-installation, relocation and training services for any hardware and software product. We provide expert knowledge and resources to get your systems installed quickly with minimal disruption to the work environment.
Benefits:
- Installation completed by certified Technology Systems Group field engineers
- Reduce implementation time
- Installation scheduled at customer’s convenience
- Equipment unpacked and inspected by field engineer
- Personnel can focus on core responsibilities
- Onsite training of new hardware and software
- Low cost/minimal risk
- Validation
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Data Sheets
SDS Series Datasheet
Information Security Solutions Datasheet
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Case Studies
Case Study on MedicalGroup Virtualization Disaster Recovery
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White Papers
Whitepaper VMware VAAI
Whitepaper Silent Data Corruption
Data Decommissioning