ITRenew provides comprehensive, end-to-end enterprise IT lifecycle solutions.  We are your partner in developing an IT asset management strategy and asset decommissioning process.

Returns Management
Reverse supply chain management can be one of the most challenging tasks for any business. At ITRenew, we understand the complexities associated with the reverse flow of IT assets. Our custom solutions will support every segment of an IT assets lifecycle. This allows our customers to remain focused on their core business.

For Manufacturers:  In the Enterprise and Consumer Electronics industry, it is safe to assume that at least 5% of all products sold will be returned for one reason or another. The in-flow and processing of these products can be a significant burden for the manufacturer. ITRenew has many years of experience in handling used products. By leveraging this experience, we are able to convert this operational nightmare into a revenue generating solution for our customers. ITRenew can act as the receiving entity for all returned products and process each item according to manufacturer’s requirements.

For OEMs:  Reverse logistics are extremely difficult for OEMs as they must manage both the inflow of new product and the outflow of defective product back to the manufacturers for credit or replacement. As the middleman, an OEM is required to handle all issues related to product returns, trade-in programs, warranty returns, etc.  ITRenew can handle all aspects of this process and remove that burden from the OEM.

End Users:  Large enterprise organizations purchase high volumes of product. They are faced with all the challenges associated with these purchases. Managing returns and receiving replacements (or credit) can be overwhelming. Since most organizations do not have the resources or expertise to efficiently handle this process, an unanticipated burden is placed on that organization. ITRenew can serve as the return management vendor and remove that burden.

Services available inside ITRenew’s Return Management Program include:

  • Product screening and testing
  • Repair and refurbishment
  • Replacement and spare parts management
  • Inventory management and warehousing
  • Database management
  • Packaging
  • Product white-labeling
  • Product sales (with ITRenew warranty)
  • Product de-serialization and re-serialization
  • De-labeling and re-labeling
  • Warranty obligation transfer
Lease Management

When not properly planned or executed, leasing programs can be a drain on company resources. ITRenew has many years of experience in helping large enterprise customers, banks, and OEMs manage their lease programs. Our lease management services ease the burden of terminating lease agreements and the operational headache of processing returned assets.

Services provided under ITRenew’s Lease Management offering include:

  • Asset decommissioning
  • Data sanitization
  • Asset specification verification
  • Logistics services
  • Staging and warehousing
  • End-user lease buyout programs
  • Receiving and inventorying
  • Packaging
  • Screening and testing
  • Asset refurbishment
  • Asset remarketing

To learn more about our hassle-free lease management services contact us.

Testing and Refurbishment

ITAD specialists at ITRenew provide extensive test and refurbishing services over a wide range of products. We have developed proprietary test tools and processes to efficiently evaluate IT assets and pinpoint any defective products. Our 21-point check results in an industry leading 0.02% return rate on all processed assets.

ITRenew specializes in the following product classes:

  • Servers (Dell, HP, IBM)
  • Storage arrays (EMC, Hitachi Data Systems, NetApp, Oracle)
  • Networking equipment (Cisco, F5, Force10, Juniper Networks)
  • Laptops
  • Tablets (Apple, Samsung)
  • LCDs
  • Hard disk drives (HDDs)
  • Memory DIMMs
  • CPUs

Redeployment of enterprise equipment is often a strategic decision. As budget concerns and environmental responsibility become higher priorities, the option for redeploying end-of-life assets is increasingly appealing.

ITRenew can receive, data sanitize, test, repair/refurbish (as needed), repackage and redeploy your end-of-life IT assets.

Inventory Management

ITRenew currently has locations in 12 countries. We offer inventory management services to manufacturers and OEMs. These services provide expertise in inventory/channel management while assisting with all actions related to new product distribution.

ITRenew’s global reach also allows for warehousing and storage space at any of our twelve worldwide locations.  Each fully insured facility offers a high security environment that includes:

  • Employee badge access
  • Employee background checks
  • HD surveillance technology
  • Alarm systems